Frequently asked questions
Why do we charge an installation fee?
At IOX Solutions, our installation fee ensures a premium, reliable internet experience right from the start. The fee covers professional installation, customer-owned equipment, and white-glove service to ensure everything works perfectly for your specific setup.
Can my installation fee be broken into payments?
Yes, we offer a 12-month payment plan for the installation fee with a small service charge, making it easier to get started with IOX Solutions.
What is a non-standard installation?
Most installations are included in our standard package. Non-standard installations may apply for specific cases, such as servicing multiple buildings or additional wireless access points. If extra fees apply, your technician will discuss them with you before starting.
Does weather affect the service?
Our service is designed to perform well in most weather conditions, including rain. Severe weather events like lightning or power outages may cause temporary disruptions, but we work quickly to resolve any issues.
Will you come check my house for service before installing?
Yes, we offer free site surveys. A technician will visit your location to assess the situation and ensure strong signal availability. If the signal is insufficient, there is no charge.
I can get faster speeds with a cable company. Why should I choose you?
While cable companies may advertise higher speeds, we focus on providing consistent, reliable internet backed by local, personalized support and transparent pricing with no hidden fees.
A company offers lower rates than you. Will you match them?
No, we don’t offer promotional or temporary rates. Our pricing is consistent, fair, and free from unexpected rate hikes, ensuring you always know what you’re paying.
Someone nearby has your service, but I was told I can’t get it. Why?
Our service requires a clear line of sight between our tower and your location. Trees, hills, or other obstructions may block the signal, making it unavailable at certain properties.